Thank you for shopping with MyPrivateToyBox. You can find a list of frequent questions we get from our shoppers and online visitors. If you are unable to find the answer to your question below, please contact us for more help.
We take your personal privacy and sensitive information a top priority at MyPrivateToyBox. We utilize discreet billing and shipping practices for your utmost privacy. We never store any sensitive financial information on our servers or databases. Credit card processing is done at the processor level through encrypted SSL connections and only the authorization and transaction number are retained for identification purposes only. Shipments are processed and shipped from our sister logistics company Emart Media. The name Emart Media will display on both your shipping label and credit card billing statement.
Ordering on MyPrivateToyBox is quite simple. Start by navigating the site using the main menu above to find the product(s) you are interested in purchasing and then click the add to cart button next to each item. Once you have the items in your online shopping cart, simply follow the links in the shopping cart to the checkout page. Once on the checkout page you will be asked for your shipping and billing details. Enter your information including your payment information to begin processing your order. You will receive an email notification once your order has been placed and a second notification once your order has shipped. You may also find your order information in your account dashboard if you created an account during checkout.
Tracking your order online can be done in a couple of different ways depending on your account status. If you chose to create an account or already have an account you may login to your account at anytime to check the status of your order. If you chose the guest checkout option when placing your order you may click here to enter your order number and billing zip code. Your order number can be found on the confirmation email you received when placing your order.
All orders, once shipped will receive and email with tracking information and shipment provider address for further online tracking capabilities.
If you do not have your order information and need help please contact us.
Due to the nature of our products we consider each item to be used once it leaves our warehouses therefore making the item non-returnable. Items that are defective in any way may be replaced by contacting us first to request a Return Merchandise Authorization (RMA). When contacting us please indicate the defect in the product and email us any photos you may be able to show us to help expedite your product replacement. Please note that products MAY ONLY be exchanged or replaced due to a defective item. Items cannot be returned because of things like size indifference, dislike of the item, etc. We want to make sure all of our customers are happy with their purchases while keeping a balance of safety for all of our shoppers. Again due to the nature of our products all sales are final and products are considered used as soon as they leave our warehouse.