Returns Policy

All products are considered used once they leave our warehouse and are non-returnable. However, defective items may be eligible for replacement. To initiate a return for a defective product, please contact us to request a Return Merchandise Authorization (RMA).

Defective Products

• Timeframe: Defective items can be replaced or exchanged within 14 days of receipt.
• What You Need to Do:
  • Clearly describe the defect when contacting us.
  • Provide photos of the issue via email to expedite the process.
• Important Note: Returns are not accepted for reasons such as size issues, dislike of the product, or a change of mind.

Refused or Canceled Orders

Refused or canceled orders will incur:

• A 25% restocking fee.
• Applicable shipping fees.

Important Information

• Final Sale: All sales are final. Products are considered used as soon as they leave our warehouse.
• Opened or Used Products: Refunds are not available for opened or used items. Opened or used defective items may only be replaced with the same or a similar product.
• Damaged Packaging: If the packaging is visibly damaged or defective, do not open the item. Contact customer service immediately to request an RMA.

How to Request a Return

• Contact Customer Service:
  Call us toll-free at 1-800-998-0109 to request an RMA form.
• Online Requests:
  Log in to your account to complete the return request form online, available 24/7.

Processing Time

Allow up to 2 weeks for us to process your return and ship your replacement item.

Checking Your Return Status

Contact our customer assistance team at 1-800-998-0109 to check the status of your return at any time.

Thank you for choosing MyPrivateToyBox.com. We are committed to providing a safe, hygienic, and satisfying shopping experience for all.